Refund policy

Returns
We want you to love your BJs PJs purchase, so if you’re not happy for any reason we’re happy to accept returns for all products purchased on bjpjs.com.au within 30 days of the order delivery date.

We can only accept returns if the item/s was directly purchased from our website.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are exempt from being returned and cannot be redeemed for cash.

To complete your return, we require the receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

For any questions regarding our returns policy please contact our Customer Care team at hello@bjspjs.com.au

Refunds and Exchanges
Exchanges
If you need to exchange for some reason, send us an email at hello@bjspjs.com.au as to why you want to exchange and what you would like to exchange for hello@bjspjs.com.au

When returning any part of your order, please follow the instructions below:

Detach the top of your packing slip and keep it for your records.
Complete the return reason form at the bottom of the slip.
Pack the item(s) securely in the original product packaging, if possible. Please include all items and packing slip. All items must be returned in good condition to ensure credit.
Remove, completely cover or mark through any other shipping labels.
Affix the pre-paid* label to the package. Do not alter the label.
Drop off your package to your nearest post office. Please note: The original Shipping and Handling fee will not be refunded. If you do not have a Hassle-Free Returns pre-paid label printed on the reverse side of your pack slip, or would prefer to use your own shipping method, please follow steps 1-4 above. It is recommended that you use a traceable and insurable shipping method. We cannot accept C.O.D. deliveries. Ship your return to us at:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of us receiving the returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bjspjs.com.au

Sale items (if applicable)
Only regular priced items are refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be advised all information about the return.